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Victim Service Providers

Equipping Victim Service Providers with Information to Further the Healing Process

We help service providers support victims of crime with inmate custody status alerts

The effects of a crime do not end with an offender’s incarceration. Post-crime, service providers are often critical in helping victims rebuild their lives, plan for their safety, and aid in their overall healing process. Not knowing their offender’s custody status can leave many victims feeling fearful, powerless, and vulnerable.

Many service providers become sources of victims’ trust and reliability. Giving service providers the ability to register to receive the same custody status alerts helps victims to feel even safer—knowing someone that they trust will receive information critical to their safety planning.  Through VINELink, service providers can provide that extra layer of vigilance and assurance that victims need and deserve.

24/7 Custody status alerts

VINE is the nation’s leading automated victim notification service, empowering victims and concerned citizens through access to real-time offender custody status alerts. VINE is easy-to-use, completely confidential, and features multiple language support. It is provided at no cost to registrants. VINE simplifies the offender tracking process for victims and the service providers that care for and support them.

VINE gives victims the option to call a toll-free telephone number, visit, or use the VINELink™ mobile app to anonymously check on an inmate’s custody status. Victims can also register to receive automated notifications about changes in status via their choice of format: phone, email, text, or TTY (hearing impaired) service.


550,000+ Service Provider Searches on in 2018


49 Million Offender Searches on in 2018


Over 3 Million registrations on in 2018


Over 41 Million notifications sent through in 2018

Victims are not alone

Victims of crime need immediate and long-term safety and support in a variety of areas, including emotional, physical, financial, psychological, and legal services. In addition to the victim, a crime impacts their extended network of family and friends, including parents/guardians, relatives, advocates, and support providers.

VINE provides custody status information to over 25 million people each year. Chief Justice (ret.) Richard Barajas and former Executive Director of NOVA (National Organization for Victim Assistance) tells a powerful story of his brother’s devastating murder, and how VINE gave his family a much-needed sense of peace and security.

Enhanced VINE: A link to safety

The Enhanced VINE platform leverages cutting-edge technology to give crime victims complete control and expanded ability to identify and directly connect with service providers in their area. Going beyond notifications, Enhanced VINE* enables a greater degree of information-sharing between public servants, victims, and service providers.

Enhanced VINE Features:

  • A nationwide service provider directory that centralizes local, regional, and national agency information
  • “Guide me,” an intuitive workflow that directs users to appropriate service providers based on their self-reported needs
  • A customizable inmate “watch list”
  • Interactive Voice Response (IVR) technology

*Enhanced VINE participation varies by state.

VINE Resources

Access VINE via and select your state to get started.

Product Sheet

View our VINELink product sheet to learn more about our VINELink service.

VINELink Tutorials

View our VINELink tutorials to learn more about how to navigate

Service Provider Directory

Learn more about our Service Provider Directory and how you can join here.

Other VINE Solutions

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VINE Protective Order helps keep victims of crime informed by automatically notifying them when protective orders have been served against a respondent. Request more information.

VINE Courts is a powerful tool that can remind court staff, personnel and law enforcement officers of upcoming court appearances reducing the amount of Failure-to-Appears (FTAs). Request more information.

Questions after normal business hours? Our CustomerFirst Center is equipped to answer common product-related questions. Call 1-866-277-7477 at any time.

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