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Customer Support

Get the support you need, quickly.

Support for Channel Partners

Partner Support

Partners, your first contact for questions or concerns should be your designated partner success manager. They’re here to provide you with best-in-class customer service. If you aren’t sure who that is, fill out a general request and we’ll direct you to the right team member.

Appriss Insights Partner Center

Resources and training for channel partners.

Innovative Customer Portal

Legacy product portal for Innovative Enterprises, Inc.

Typhoon Data Customer Portal

Legacy product portal for Typhoon Data (ProviderSafe™) customers.

Securitec Portals

Legacy customer and vendor portals for Securitec Screening Solutions

Court Operations Updates

Updates on county court closures, delays and fees for court research customers

Need More Assistance

Fill out our request form

Support for VINE and MobilePatrol

24/7 VINE Phone Support

Call our CustomerFirst Center for immediate assistance from a live support team. Dial 1-866-277-7477

VINE Support Request

Product support for public and administrative users of the VINE platform.

VINE Product Training

Videos and how-to guides to enhance and support your experience using VINE.

MobilePatrol Support Request

Product support for the MobilePatrol application

General Support

System Status

Real-time dashboard of outages, maintenance, and product status.

General Inquiry

Contact form for general request.