Customer Support
Get the support you need, quickly.
Support for Channel Partners
Partner Support
Partners, your first contact for questions or concerns should be your designated partner success manager. They’re here to provide you with best-in-class customer service. If you aren’t sure who that is, fill out a general request and we’ll direct you to the right team member.
Appriss Insights Partner Center
Resources and training for channel partners.
Innovative Customer Portal
Legacy product portal for Innovative Enterprises, Inc.
Typhoon Data Customer Portal
Legacy product portal for Typhoon Data (ProviderSafe™) customers.
Securitec Portals
Legacy customer and vendor portals for Securitec Screening Solutions
Court Operations Updates
Updates on county court closures, delays and fees for court research customers
Need More Assistance
Fill out our request form
Support for VINE and MobilePatrol
24/7 VINE Phone Support
Call our CustomerFirst Center for immediate assistance from a live support team. Dial 1-866-277-7477
VINE Support Request
Product support for public and administrative users of the VINE platform.
VINE Product Training
Videos and how-to guides to enhance and support your experience using VINE.
MobilePatrol Support Request
Product support for the MobilePatrol application
General Support
System Status
Real-time dashboard of outages, maintenance, and product status.
General Inquiry
Contact form for general request.